Family FAQs

How much does your service cost?
There is a one-time registration fee of $50 (Non-refundable)  for each family that would like to use our services. This fee is paid when you register through our on-line system. Later, there is an agency referral fee for all positions (full-time nanny, part-time nanny, live-in or live-out nanny or temporary babysitting).  There are two different options for paying the agency fee.  The first option is to pay an on-going daily fee of $10 per day (to the agency) for every day that the nanny or babysitter is working for your family. This is in addition to the hourly wage that is paid to the nanny or babysitter. This is used most often for temporary placements.  The second option is the buy-out option and is used most often with permanent placements.  With the buy-out option, you pay an initial search fee to get started of $199.00 plus $799.00 for the complete buy out option for a one year contract. Once the caregiver is hired by the client and all terms are agreed the remaining balance is due. You would not pay the $10 dollar daily fee if you do the buy out option. If you have any questions, please contact us.

Why do you charge a registration fee?
To cover costs incurred before and during the candidate search. The fee guarantees that you have full access to NOB services until you have hired an employee that meets all your needs and with whom you are 100% satisfied.

How do you screen your candidates?
You can rest assured that all NOB candidates that are selected have the right credentials to do the job and have been carefully screened. Safety is of the utmost importance to us.

NOB screens rigorously with a Ten Point Screening Process for permanent placements:
  • Review of 12 page completed application form
  • Thorough two-part interview including phone and face-to-face
  • Comprehensive reference check of professional references
  • Criminal background check
  • Department of Motor Vehicle check
  • Drug Screening
  • Social security check
  • Credit check
  • Adult personality test
  • Orientation of NOB policies, procedures and process
They must also:
  • have at least 3 years of childcare experience
  • be at least 21 years of age
NOB screens all our temporary candidates with a Seven Point Screening Process:
  • Review of 12 page completed application form
  • Thorough two-part interview including phone and face-to-face
  • Comprehensive reference check of professional references
  • Criminal background check
  • Department of Motor Vehicle check
  • Drug screening
  • Orientation of NOB policies, procedures and process
They must also:
  • have at least 3 years of childcare experience
  • be at least 21 years of age
If I hire a nanny without using NOB, can you still perform background screening for me?
Yes, we can. The price for background screening is $250.00. This includes the 10 point screening process listed above.

Where do you find your applicants?
We recruit candidates from all over the United States.

What is the age of your nannies?
We prefer that all of our nannies be at least 21 years of age. Some are older and some are younger.

What is the average salary for a nanny?
The average salary for a nanny position in the Nashville, TN area is between $450-$600 per week, depending on experience.

Do nannies live in or out?
Nannies can live in or out. Most of the families that we service in the Nashville,Brentwood,Franklin,Green Hills,Belle Meade and Oak Hill area are looking for live out nannies but NOB provides both.

Do the candidates have their own transportation?
All of our candidates must have their driver's license and their own transportation.

Do nannies do housekeeping?
The nanny's focus is on childcare although many will do  ˜light' housekeeping.

What kind of experience do your nannies have?
All of our nannies must have three childcare references.  Their childcare background can be from a variety of experiences.  They can have previous nanny experience, daycare or school positions and babysitting experience.  Many of our nannies have college backgrounds in early childhood and elementary education.

Do you require your childcare providers to be CPR-certified?
We prefer that our caregivers are CPR-certified and ask them to complete training if they aren't. The nanny's have up to 30 days once place on NOB's active sitter registy to obtain their certifications. 

Once the employee is hired, does NOB provide any additional help or expertise?
Absolutely. Hiring your employee is just the beginning. We can help provide expert advice to help you get the best performance out of your employee and build a successful employment relationship with them. We have a variety of services: human resources, payroll and taxes, employee benefits and much more.

How long must permanent full-time employees commit to their job?
There is a one-year commitment for permanent employees.

What happens if I am unhappy with my hired employee?
After an extensive search and selection procedure with you involved every step of the way, this is much more unlikely to happen with NOB than if you hired from a newspaper or online ad. One of the strengths of NOB is that we pride ourselves in finding someone that is the best fit for your situation. But sometimes, things don't work out and you will probably know this at the very start of employment, in which case NOB offers a 90 day replacement and NOB would work with you to find
a replacement employee as part of our service commitment to you.

How long will it take for NOB to find somebody for me?
It takes usually between 2-4 weeks for a permanent position, because much of our process is done using our time-saving online application procedure (which you can use too). This is a lot faster than many other agencies where it usually takes 4-6 weeks for a permanent job to be filled. Two to four weeks covers the extensive screening and interviewing process necessary to find a qualified candidate.

Do you share my private information?
NOB does not share any of your private information. General information about your family's situation is disclosed to candidates interested in the available position.

What is the difference between a part-time, full-time and live-in employee?
  • Part-time: expected to work 15 to 29 hours per week.
  • Full-time: expected to work 30 hours per week or more.
  • Live-in: will live with your family and work a set schedule with one to two days off per week, this type of employee will require a separate bedroom or living quarters and a salary.
  • Temporary: works for three months or less to a set schedule of 20-45 hours per week.
  • Occasional: works short-term "on call", as needed, less than 15 hours per week (e.g. a babysitter).
How do we pay our household employee and what do we do about taxes?
Your household employee is entitled to the benefits of being paid on ˜the books'. And you also receive tax benefits by paying your caregiver legally and properly. NOB believes that household employees should be well paid and treated with respect. For this reason, we can attract and maintain the best quality candidates available.
NOB is fortunate to be an affiliate of the nationally respected GTM Household Employment Experts who truly are experts at taking care of all your payroll and tax questions. We even have a dedicated consultant for NOB.

How do I get started?
Register your family online, filling in your job requirements immediately using our state-of-the-art software, developed specifically for families. If you have any questions, contact us

What if my question isn't here?
If you want to ask us anything else, please feel free to contact us and we'll be delighted to assist you.